Skillhood Terms of Service

1. Who we are

Skillhood is a trade name of Gone With Us Studio, van der Werffstraat 10, 5622 KB Eindhoven, the Netherlands (CoC: 42074981, VAT: NL005474636B81). Contact: legal@skillhood.app or skillhood.app/contact.

2. What Skillhood does

Skillhood is an online marketplace: we connect clients with people who offer a skill (providers). Using Skillhood is free. Any agreement about a service is made directly with the provider. Skillhood is not a party to that agreement, does not assign work, does not set prices and is not an employer.

Who is responsible for what:

• The provider is responsible for the service itself: how it is done, its quality, its price and following any rules that apply to it.
• Skillhood is responsible for the platform: that it works, that we handle your data with care, and that we take reports of misuse seriously.

3. Business and private providers

Every skill, and the booking form, shows whether the provider offers it as a business (as an entrepreneur) or as a private person. This is the provider's own declaration; we do not check it in advance. If you agree something with a private person, EU consumer law (such as the right of withdrawal) does not apply to that agreement. With a business provider it does. If a provider has not said yet, ask before you agree anything.

4. Payment

Payment happens outside Skillhood, directly between client and provider. Prices and estimates in the app are indicative; what you agree together is what counts.

5. How agreements are made

• Your account: you create an account in the app, with your email address or with Google or Apple, and accept these terms as you do so. That makes a free agreement between you and Skillhood. The app shows straight away that your account is ready; with an email address you also get an email to confirm it. Until you do, you can look around but cannot add photos, offer skills, book or send messages; an account not confirmed within 7 days is deleted.
• A booking: a request you send through Skillhood is not yet an agreement. The agreement between client and provider is made when the provider accepts the request, or when one of you accepts the other's proposal (for example another day, time or price). If the client made an offer, that offer is the price once the provider accepts the request; another price is a proposal the client has to accept. You both get a message about it in the app. A request that is not accepted within 24 hours expires by itself. After the agreement either of you can cancel; the app shows you both who cancelled, when and why. Your public profile shows how many confirmed bookings you cancelled less than 24 hours ahead in the last 6 months.
• Fixing mistakes: before you create your account or send a request, you see what you filled in and can change it; the form tells you what is missing or wrong. You can withdraw a request as long as the provider has not accepted it. You change your details in your profile.
• What we keep: we record which version of these terms you accepted and when; you can see this in the app under Legal & Privacy → Consent history. The current version is at skillhood.app/legal; we send you an earlier version on request. What was agreed in a booking stays visible to both of you under Bookings.
• Languages: Skillhood and these terms are available in Dutch and English. If the two texts differ, the Dutch text applies; if something is unclear, the reading most favourable to you applies.

6. What we expect from everyone

You give accurate information, you are 18 or older, and you do not use Skillhood for anything illegal or harmful to others. Not allowed, among other things: fraud, threats, harassment or discrimination; sharing other people's photos or details without consent; offering services that need a licence or qualification you do not have; and fake reviews.

What you post, such as reviews, photos and messages, remains yours; you allow Skillhood to show it as far as the service needs. A review is public: in the app with your name and profile photo, on the website with your first name only.

Skillhood can fill in a request or a skill for you from your own words or a link to your own profile (using AI). That is a suggestion: check it before you post it, because what you post is your responsibility.

To keep Skillhood safe, an automated tool checks chat messages, the description in a request and the note with a proposal for insults, threats and sexual harassment before they are sent. A held-back text is not sent; you can reword it. At Skillhood a person always decides about reports and about measures against an account.

Phone numbers, email addresses, links and usernames in chat messages, requests and proposals are hidden for both of you until a booking between you has been accepted; after that you see them as normal. That keeps arrangements on Skillhood, where you can report or block someone and where reviews work.

7. Reports, measures and objections

• Reporting: in the app you can report and block someone from ⋯ in a conversation, and report a skill at the bottom of its page. Anyone, with or without an account, can report illegal content at skillhood.app/report. You receive a confirmation and our decision if you give an email address.
• Measures: if the law or these terms are broken, we can remove content, hide a skill or profile, or block an account temporarily or permanently. We choose a measure that fits how serious it is; repeated or serious breaches lead to the account being blocked.
• Explanation: anyone affected by a measure receives an explanation from us: what we did, why, and under which rule. We do not name who reported it.
• Objection: if you disagree with a measure or with our decision on a report, reply to our email; we look at it again and tell you the outcome. You can also go to court, or complain to the Netherlands Authority for Consumers and Markets (ACM), which supervises the Digital Services Act.

8. Right of withdrawal

The right of withdrawal applies to an agreement between a consumer and a business provider, not to an agreement with a private person (see section 3). For services you have 14 days to change your mind after making the agreement. If you ask the provider to start within those 14 days and the service is then fully performed, the right of withdrawal ends (art. 6:230p Dutch Civil Code). If work has already started, you pay for the part done when you withdraw. The business provider tells you about this. You can always delete your Skillhood account free of charge.

9. Liability

Skillhood is not liable for how a provider performs a service or for what client and provider agree between them. We do our best for the platform itself, but we cannot guarantee it always works without problems. Our liability is limited as far as the law allows; this does not apply to intent or gross negligence, and leaves your mandatory rights as a consumer untouched.

10. Changes

If we change these terms, we tell you at least 15 days in advance by email or in the app. If you do not agree, you can delete your account before the change takes effect.

11. Governing law and disputes

These terms are governed by Dutch law. Disputes go to the competent court in the Oost-Brabant district. If you are a consumer, you keep the protection of the mandatory rules of the country where you live and may also go to the court where you live.